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Everything you need to know about the product and billing.
Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll be guided through secure payment and delivery options.
We recommend creating an account for easier tracking and faster checkouts, but guest checkout is available for one-time purchases.
We do our best to display only in-stock items. If an item runs out after you place an order, we’ll notify you immediately and offer a refund or alternative.
We deliver across Nigeria. For some digital products (e.g., gift cards, ebooks), instant delivery is available nationwide via email or SMS.
Physical orders typically arrive within 1–5 business days, depending on your location. Digital items are delivered instantly or within 2 hours of confirmation.
Delivery fees vary by location and order weight, but we always try to keep them as low as possible. You’ll see the exact cost at checkout.
We accept secure payments via debit/credit cards, bank transfers, USSD, and some mobile wallet platforms. All payments are encrypted and secure.
Pay on delivery is available for select locations and trusted returning customers only. Digital items must be prepaid.
You can return eligible physical items within 7 days if they’re damaged, incorrect, or not as described. Items must be unused and in original packaging.
Email support@shopbiga.com or WhatsApp us with your order number, reason for return, and a photo if applicable. We’ll guide you from there.
Refunds are processed within 5–7 business days after the returned item is received and inspected.
No, digital items like ebooks, gift cards, and game codes are non-refundable once delivered, unless there’s a technical issue.
Contact us immediately with your order details. If the issue is confirmed from our end, we’ll resend or refund the item.
Yes! All our consoles and game CDs are 100% original and sourced from verified distributors.
Yes. Most consoles and accessories come with a limited manufacturer or store warranty. Warranty terms are stated on the product page.
During checkout, enter the gift card code in the promo/gift card section. The value will be deducted from your total.
Absolutely! You can send gift cards via email or SMS, perfect for birthdays, holidays, and special occasions.
You can reach us by:
- Email: support@shopbiga.com
- WhatsApp: +234-9029663926
- Live Chat (Coming Soon)