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How to Request a Return
To initiate a return:
- Email support@shopbiga.com or WhatsApp us within 7 days of receiving the item
- Include your order number, item description, and reason for return
- Attach a clear photo or video if the item is damaged or incorrect
We’ll respond within 24–48 hours with return instructions.
Refunds
Approved refunds will be processed:
- To your provided account details
- Refunds are processed within 5–7 business days after returned item is received and inspected
4. Exchanges
We’ll gladly exchange a product if:
- It arrives damaged or with missing parts
- You received the wrong item
Note: Exchanges are subject to stock availability.
5. Non-Returnable Items
- Digital downloads (ebooks, gift cards, game codes, etc.)
- Opened or used personal care products
- Items marked as Final Sale or Non-returnable
6. Delivery-Related Complaints
If your order arrives late, incomplete, or not at all:
- Report within 48 hours of the expected delivery date
- We’ll investigate and provide a resolution (resend, refund, or compensation)
Need Help?
Our customer care team is always happy to assist:
📧 Email: support@shopbiga.com
📞 WhatsApp: +234-9029-66-3926
⏰ Hours: Mon–Sat, 9am–6pm